Orders & Delivery

Shipping Information

Fast, secure, and protected. Here’s exactly how your order reaches your bench.

Processing & Transit

Orders are processed and fulfilled within 24 hours of receipt, Monday–Friday. Standard domestic transit typically runs 2–5 business days after dispatch.

Fulfillment Accuracy

If we make a verifiable error - the wrong item, a missing item, or damage that occurred in transit before delivery - report it within 7 calendar days of delivery with full documentation and we will replace the affected items.

Secure Packaging

All orders ship in sturdy, unbranded packaging that protects lyophilized compounds in transit, prepared to standard laboratory-supply handling practices.

No Cold Chain Required

Lyophilized compounds are stable at ambient temperature for the duration of standard transit, so cold-pack shipping is not required to preserve integrity.

Free Standard Shipping on Orders Over $150

Automatically applied at checkout when your order qualifies.