Once an order is placed it cannot be returned, refunded, or cancelled — regardless of its delivery status. This applies to every order and every product we sell. Placing an order confirms your acceptance of this policy.

When a carrier marks a shipment as delivered, responsibility for the package passes to you. We are not responsible for packages that are lost or stolen after delivery — including theft from porches, mailrooms, front desks, lockers, or any other drop-off point. No refund, credit, or replacement is issued for a package the carrier has confirmed as delivered.

If we make a verifiable mistake on our end — the wrong items, a missing item, or damage that occurred in transit before delivery — we will make it right. You must report the issue to us within seven (7) calendar days of the carrier's delivery date. This window is firm: claims submitted after seven days are denied without exception.

If your order arrives with a damaged or missing vial, here's what to do.

Every claim must include complete, verifiable documentation:

• A full unboxing video recorded from the moment the package is first opened
• Photos of the external packaging
• Photos of the package contents
• Photos of the packing slip enclosed with the order

Claims submitted without all of the documentation above will be denied.

When we confirm an eligible shipping or fulfillment error caused by us, we may, at our sole discretion, replace the affected items. We do not provide cash refunds, store credit, or alternative compensation, and no compensation of any kind is provided for packages that are delivered, refused, or stolen.

Any chargeback filed for a delivered, refused, or stolen package will be disputed using the carrier's delivery confirmation, our shipping records, and your agreement to these terms.

We are committed to accurate fulfillment and prompt shipping on every order. To keep things fair and to prevent abuse, the policies above are enforced consistently for all customers. By placing an order with SOMA Research, you acknowledge and agree to these terms.