Returns & refunds

This policy is a starting template. Review and adjust it to your business before launch.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and photos, and we will make it right with a replacement or refund.

Order issues

Because these are sensitive research materials, we are unable to accept returns of opened or used items. If something is not right with your order, reach out and we will work with you.

Refund timing

Approved refunds are issued to your original payment method. Please allow several business days for the refund to appear after it is processed.

Contact

Email official@shopsomaresearch.com to start a return or refund request.